This page is a short summary. The full exam and retake terms are in the Student Agreement, Sections 5 and 6. If this summary and the agreement ever differ, the agreement controls.
CompTIA, ISC2 and ISACA courses. Exam included. Plus a free course resit and exam retake if necessary, subject to restrictions.
Restrictions: reach your Learning Portal readiness score, then book within 7 days and test within 14, inside your one-year access. Retakes follow a free course resit (sit the live course again, free, within your one-year access). Exam and retake terms
CEH. Exam included. Plus a free course resit and exam retake if necessary, subject to restrictions.
Restrictions: your exam comes from EC-Council after its course evaluation. To qualify for the free course resit (sit the live course again, free, within your one-year access) and the retake on both the multiple-choice and practical exams, attend every live session and take your first attempt within 30 days after your class ends. Exam and retake terms
CHFI, ECIH and CND. Exam included. Plus a free course resit if necessary, subject to restrictions. Exam retake not included.
Restrictions: your exam comes from EC-Council after its course evaluation. To qualify for the free course resit (sit the live course again, free, within your one-year access), attend every live session and take your first attempt within 30 days after your class ends. Any exam retake is yours to arrange. Exam and retake terms
EC-Council courses, Student Agreement Section 5(f). You qualify for Section 6 if (1) you attend every live session of your class, and (2) you take your first attempt within 30 days after the last day of your class, inside your one-year access. A session you miss counts once you attend that same session in a later live class of the same course before your first attempt; the 30 days then run from that make-up session. If EC-Council has not released your exam by the last day of class, the 30 days run from the day it releases it. Our attendance records decide (1), and the date on your official score report decides (2). No score or practice test is required.
Army Credentialing Assistance: your exam is released by your course end date. Retakes follow a free course resit (sit the live course again, free, within your one-year access) and are never billed to Army CA. Exam and retake terms
If you don’t pass. Email your official score report to eric@ericreedlive.com within 30 days of your first attempt. Section 6 of the Student Agreement explains what happens next.